Our FAQ database currently contains 24 questions, which we know you will find useful. If you have a question that is not listed and is relevent, please submit it for review here.Click on a category to expand/collapse the questions for that category.» CatalogueQ. Can you send to me a catalogue?A. We dont have a printed hard copy catalogue of our products. Our website contains all our stocked jewelry items. Due to the fast changes in trends and fashions our catalogue of products is changing daily to offer you the newest designs first! » DiscountsQ. Do you offer any more discounts or benefits if I buy regular?A. We have a number of promotions scheduled throughout the year offering discounts on selected items. In addition as a loyal customer every item which you purchase you will be earning money. Every US$ 1.00 that you spend with Body Jewelry Shopping you will receive 1 bonus point worth US$ 0.01. This can be redeemed against any future order and it must be redeemed within 4 months. Q. Do you offer discounts on your marked prices?A. Yes, orders over $ 500.00 are entitled to a discount of 20 % & orders over $ 1000.00 are entitled to a discount of 23 % . Q. We want to buy in large quantities, do you offer further discounts?A. For corporate customers we offer larger discounts. This would need to be discussed with a Customer Service representative. Please send an email to info@body--jewelry.com If a larger discount is agreed we will set up the discounts in your own special control panel. » Drop ShippingQ. How do i use the drop shipping feature?A. When you checkout of our shopping cart you will have an option which asks "Is this a drop ship order?" Just tick the box and fill out the address you would like the order shipped to. Q. What are the benefits of drop shipping?A. No Inventory No Warehousing No Shipping Concerns Just worry about the profits Q. What is drop shipping?A. Drop shipping is a product delivery method in which the seller (retailer) accepts payment for an order, but the customer receives the product(s) directly from the manufacturer. In a drop shipping arrangement, the retailer acts as a middleman between the manufacturer and the customer. His profit in the transaction is the difference between the wholesale and retail price of the items sold. Q. Will Body Jewelry Shopping name appear on the shipped invoice?A. Our company name will not appear on the invoice we send to your customer. For export and returns purposes however, our address with a private name will be on the invoice. » How to OrderQ. How do i make an order?A. STEP 1: To purchase an item simply click on our ADD TO CART button. STEP 2 : In our shopping cart select the quantity that you require. STEP 3 : Click "CONTINUE SHOPPING" and repeat step 1, 2 & 3 untill you have all your required items in the shopping cart. STEP 4: FINALIZE SELECTIONS Review the contents of your shopping bag, add or remove any items, request gift wrap, or change the quantity of any of the items in your shopping bag. STEP 5: ADD SHIPPING AND BILLING DETAILS Provide your billing and shipping addresses. For items that you would like us to send as gifts, please provide each recipient's name and shipping address. STEP 6: REVIEW ORDER Review your order to ensure that all the information is correct. Make any changes if needed, then click the SUBMIT ORDER button to place your order. STEP 7: You will be asked to set up an account with Body Jewelry Shopping. This is for your benefit so that you can take advantage of promotions, receive new products first and also check your order status and review past orders. STEP 7: ORDER CONFIRMATION After ordering, print the confirmation page with your order number, a summary of your order and a phone number for customer service. You can use your order number to track your order in your new Body Jewelry Shopping Account. » PaymentsQ. How can i make payment for my order?A. We accept the following credit cards: Visa MasterCard American Express We also accept Pay Pal for online purchaes. For wholesale orders we can also accept Telegraphic Bank Transfers on orders over US$ 500.00 » Returns PolicyQ. How can i return merchandise, I am not happy with?A. Please return your items along with the original invoice and a cover letter to indicate the reason for return. We suggest returning your items via a method that can either be tracked or provide proof of delivery. Mail the package to: Returns Body Jewelry Shopping PB Penthouse 1, Sukumvit 71 Soi 14, Soi 3, Floor 9 281/61 Phrakanong, Bangkok Thailand 10110 Q. What is your returns policy?A. At Body Jewelry Shopping, we are proud of our jewelry collections and we want you to be perfectly satisfied with your purchase. If for any reason you are not happy with your purchase you may return the item(s) within 20 days of your order and we will replace your purchase against manufacturer's defects. » ShippingQ. Are there any additional shipping charges?A. Occassionally some customers will be asked to make additional payment for shipping charges. Some countries shipping is quite high and we will advise you prior to shipment. Q. Can you ship orders to foreign countries?A. Yes, 100% of our sales are to overseas customers. We ship to all parts of the world. Q. Do I have to collect my order from the post office or customs broker?
?A. No, Your jewelry will be shipped to your door. Q. How much does shipping cost?A. Air Mail. This is a very convenient way of shipping lighter orders to allow everyone around the world access to our products. We charge $ 2.95 for the first item in our shopping cart plus $ 1.50 for each additional item in your order up to and not over a maximum shipping charge of $ 64.45. It takes 10-20 days approximately door to door. EMS. Express Mail Service EMS courier shipping very reliable. Ideal middle range shipping alternative of orders with values from $200.00 to $500.00. EMS takes 5-7 days door to door. Charges for EMS are $ 20.00 for the first item placed in our shopping cart, plus $ 1.50 for each additional item in your order up to and not over a maximum courier shipping charge of $ 74.00. UPS. United Parcels Service UPS is our premium method of shipment very reliable indeed. Ideal for larger orders of $ 500.00 + and with very swift delivery. Charges for UPS are $ 25.00 for the first item placed in our shopping cart, plus $ 1.50 for each additional item in your order up to and not over a maximum courier shipping charge of $ 85.00. This is our preferred method of shipment Volume Orders over $ 1000.00 - Will be charged by UPS Discount Jumbo boxes (25Kilo) inclusive of our UPS special discount rates. Q. What shipping and processing options do you offer?A. We use three methods of shipping Air Mail (Slowest but cheapest method) 12-20 days EMS courier - Handled by the postal services. 4-6 days delivery UPS - 2-5 days Q. Will I have to pay import duties?A. Import duties will have to be paid according to your countries import regulations. Some customers do ask us to assist them with the import duties by offering a favourable invoice to help clear their goods quickly and cheaply. » ShoppingQ. How can I check the status of an online order?A. To check the shipping status of your order you are required to log into your Body Jewelry Account and check your shipping page. If an order has been dispatched by EMS or UPS courier your tracking number will be shown in your customer control panel. Q. What forms of payment do you accept for online purchases?A. We accept the following credit cards: Visa, MasterCard, American Express as well as Pay Pal. For wholesale orders over US$ 500.00 we also accept Telegraphic Bank Transfers. Q. What kind of browser do I need in order to buy online from west elm?A. To buy online from this site, you need a browser like Microsoft Internet Explorer 6, Netscape Navigator or Mozzila. For the best shopping experience, our site is optimized for Microsoft Internet Explorer versions 6.0 or higher. Q. What products are available online?A. Our full range of Body Jewelry Shopping products are available online. However, inventory may occasionally differ between available items and quantity shown on our website. Q. Will I receive an order confirmation via email?A. If you provide your email address when you order, we will send you a message confirming your order within 24 hours after you have placed it. » Terms & ConditionsQ. What are your terms and conditions?A. 1 Your order will be processed and confirmed within 24 hours 2 The order will be shipped immediately on confirmation of payment. 3 We accept returns on defected merchandise, goods will exchanged or credited if returned within 12 days from the date of shipment. 4 We hold stock of all items on our website. 5 If some of the ordered items are not available, payment will be be kept as credit against next order. Postage for returning goods or exchange must be borne by customers and postage for replacing goods will be handled by body jewelry shopping .com 6 When you buy from BodyJewelryShopping you are importing directly from Bangkok,Thailand.You are responsible for paying any import duties and taxes levied by your country. 7 Prices shown online are our wholesale prices. 8 Orders over $ 500.00 are entitled to a discount of 20 % which will be calculated by our shopping cart automatically.
|
